Viable and sustainable municipalities delivering basic services and supporting good governance principles, through hands-on support Values Our values are people orientated and are based on Batho Pele Principles.
| We shall always consult our customers on the level, quality and choices of the services we offer. |
| We shall set high standards geared toward effective and efficient service delivery. |
| We shall give equal access to our services to all, with special emphasis on targeted groups. |
| We believe that our customers are entitled to be treated courteously and with the highest level of professionalism. |
| We believe that our staff are integral to the success of the department and will at all times endeavour to ensure that their needs are satisfied. |
| We shall always maintain zero tolerance towards fraud and corruption. |